I was told that Keyes would replace the front license plate holder which was broken and dangling. It was never replaced and is still dangling. 2 other dealerships have told me they would gladly replace the front and back holders free of charge as long as their name was on the holders and not Keyes. They also said they could do all my service needs in the future and charge no more than Keyes would charge. I guess the closest dealer will now get my business even though in all other respects Keyes was fine.