Reviews

very good

Lack of careless attitude from the staff and the service manager. I was never told that my car was fixed and everything was good. They told me I could read on the receipt

I think the salesman Jason, was the best. He was really understanding n kind. He explained everything he could. He answered all questions. Now the problem I had is that it took much to long to finalize the deal with the manager n the paper work in finance. I was paying it in full. I went to the bank so that was about an hour with traffic driving back n forth, which was ok. I was there at 10:30 am to 6:00pm. The longest time ever spent in purchasing a car. Not good. But everyone was trying to b kind n apologizing. I was irritated. Saleman, Jason was trying to really push it through. So I hope this gets better for the customers, they r ur business. Thank you.

Professional and knowledgeable agent , Mr. Allen Zatikian. The service was done on time. I wish they can start vacuuming and washing the car again.

Everyone was great!

1. Nobody contacted me when the car was ready. I called several times and had to speak to different people to get answers. 2. I asked to change the oil - it was never done. 3. Zero communication with client.

Good Customer Attention

Advisor Francisco Perez kept me informed about the repairs on my vehicle and alerted me when my vehicle was completed.....

I initially spoke with Sal over the phone regarding my interest in the Chevy Bolt EUV. He patiently listened to my wants and then confirmed that he had the exact vehicle I was looking for. After quickly coming to terms over the phone I made my way thru OC/LA traffic and was at Keyes Chevrolet 2 hours later. It was at that time Sal's associate Sammy took over the process. Sammy accompanied us on the test drive and explained every feature of the vehicle. His knowledge & enthusiasm were impressive & genuine! Sammy then efficiently completed the loan/lease application, sent the car to detail department, and walked us thru the setup process for the GM app, Onstar, etc. Shortly thereafter I signed the papers with the finance department and the process was complete! BUT the service didn't end there... I had a couples of questions throughout the week and Sammy was just a quick text away to graciously answer & assist. Sal & Sammy were consummate professionals throughout the entire process and I truly felt like they cared about my car buying/leasing experience! I never felt like it was a me vs. them, but rather this transaction felt like a partnership and I greatly appreciated that! I couldn't be happier with the process from beginning to end and I will definitely recommend Keyes Chevrolet to all of my family & friends! Thanks again!

efficient, effective and cordial