I came in for an oil change on a car that has 18K miles on it. normal cost for an oil change is $100. I was presented with a proposal for $400.00. I had the tech remove two unnecessary items from the proposal to meet my expectation. I did not like the fact that those items were proposed initially. Never had such an experience in any dealership.
I've had many good experiences in the past with Keyes Chevy. However, this last time was by far the worst and possibly last time I take my Chevy Volt back to this deal for service. From the time I got there to the very last day (almost week later) I picked up my car the communication, response time, customer service and clarity sucked to say the least. Days/times I was supposed to get an update or call back never happened, it took me hours and even next day to get calls back with updates on my car. On top of that, I had to do a lot of the leg work to get the extended warranty coverage cleared up for the billing which I would've thought is Keye's responsibility. Overall, disappointed in the whole experience.
Sam is the absolute best Service Advisor there is. I have been saying this for years please give this guy a raise and make him a manager. Because he knows everything and he knows how to handle and respect his customers
My confidence in my vehicle was damaged by visiting your mechanics. I noticed several scratches, the seat was set back, the car looked dirtier and it was returned to me with a nail in the tire. This car that I care for dearly, did not feel like it was in the best shape possible, even after visiting its own manufacturing firm. I will take every precaution possible to not have it serviced at Chevy dealers (I should note it���s only this dealership that I have experienced, but it has not raised my opinions of GM dealerships in any way).