Our experience with your dealership has always been outstanding, and that starts with our Service Advisor, Frank (Francisco) Perez. We started working with Frank in November of 2015 and he has always been friendly, knowledgeable and shown us that he really cares about us and the service he and your team, provides for our vehicle. Thanks!
Rick, Fadel and David did a amazing job assisting us in everything including making good decisions about our purchase for a new car so much we have now ordered a second car. I highly recommend anyone to go see them. Thank you Team Chevy! Erick
I dropped my 2019 truck off with a list of annoying issues and some standard service stuff on a Monday. I told the service writer that I needed it back by Thursday night, since i was going out of town.. That time frame came and went without any contact from your service department despite the 4 times called for an update on completion. And waited on each call from 15 to 20 minutes, only to be told by the operator that she had sent the service writer a text message. I never heard back. Friday afternoon I heard from someone standing in for my service writer and was told it would be Monday before I got my truck back. Your company has a gross lack of communication with its client, me! Your current call center system is a mess, one should be able to talk directly to the service department and not have to go through this song and dance routine. .And your annoying text message, with a link to "where you can check the status of your car" is a link to nowhere, It's a bust too, only showing what I brought my truck in for in the first place. between your call center and this link, Makes me want to pull my hair out. You have a great location, It's 2020, time to get with it and fix this broken system. Or you are going to loose me and others.
I was told that Keyes would replace the front license plate holder which was broken and dangling. It was never replaced and is still dangling. 2 other dealerships have told me they would gladly replace the front and back holders free of charge as long as their name was on the holders and not Keyes. They also said they could do all my service needs in the future and charge no more than Keyes would charge. I guess the closest dealer will now get my business even though in all other respects Keyes was fine.
Service work was excellent. However, I had to contact several times, yet no reply from a service representative, to obtain the work-in-process update. It was little frustrating experience. Prompt reply will be appreciated.