Called in advanced for pricing on a battery and Installation, i received confirmations and approval over phone for the promo,I went in the next day they said they didnt have that promo for my vehicle,. I was bummed and had to pay more then what i expected
The guy that greets you when you drive in is awesome. He is an excellent employee. Then service representative, the only one so far that was excellent is Rene Razo, not sure if he is still there. He went out of his way to be kind, considerate, and polite. Made you feel that you are important and he was glad you came in. I can���t say that for the several others I have had there. Then I had to buy a windshield blade that you guys don���t even have one in this rainy season. The guy I believe his name ELi was very nice but I was disappointed that I have to come back to get it. You guys don���t even ship it to me which would be good customer service. Really at this point. I bought my car there but I can���t say I am happy with the service reps or having to come back to pick up a windshield blade. The mechanics seem good, no problem there.
This is my second experience with Keyes. first one was 2 years ago and both experiences very different--happy with this one and not so much with first one. Advisor, Frank, kept me informed several times a day and everyday, even if he didn't have anything new. and when i had questions, he got the foreman and tech to talk to me and both of them reassured us and answered questions fully and clearly. Now we have our car back and hope it'll last years so we don't need to see Keyes again, but we certainly will come again because of the fantastic service this time! forgot foreman's name, and Juan is the tech. Thanks to all 3 guys! Great assets to Keyes!