How can I not make this a positive review? I just came back from a road trip to Colorado with 1% remaining oil life and the professionals took care of making everything right including a much needed car wash. A+ service. But I have a single complaint, I prefer the smaller coffee maker than the 2 large units...it made a much better cappuccino than than the 2 larger machines.
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Made an appointment for 2:40pm to bring in 17’ Colorado ZR2 duramax Diesel for particulate air recall, visual recall on schock, recall for odometer check for transmission check at 150k. The first recall was a reprogram of the truck. I was told it would take a few hours to do all 3. I was given a loaner car for the few hours they would need my truck. I came back at 6pm because I never heard back from the service adviser to notify me mybtruck was done. When I returned I noticed my truck in a bay service area with the lights offf as if everyone was going home. I asked my service advisor why my truck wasn’t finished. I was told to come back tomorrow when the truck would be ready. It was finally half finished when I picked it up at 10 am. No part for the shock recall so I have to go back again to have this fixed. Truck was not washed like I was told it would be.
Alex, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Victor, we are disappointed to hear of the long wait time you encountered during your recent service visit. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (818) 528-6037 so we can work towards a resolution.
Able to bring car same day, having repeated proplems with car not turning off and sometimes, on. This was second time I took it in for same problem. Seems when I was in park, the computer or whatever easn't showing park. They replaced shift, fo far so good. Pete Garcia is my service rep. He is great.
My service advisor Rene was very helpful and nice. He made sure I had everything I needed and was quick to respond with an update on my car. I’ve had other advisors before but he has definitely been the best by far.
Christopher Millson was our Service Advisor. He was outstanding. Keyes(Rydell) has been our only service techs since we bought our Tahoe in 1997. Everyone has always been terrific. Men who actually listen to women are rare in the service industry. Rydell hired the best. I was nervous when Keyes took over but have found the same great service. However, Chris is a standout. We came in for one thing and ended up staying for brakes. He kept us informed of everything for three days. OK. I’m rambling, but I want you to know what a truly great employee he is and what a pleasure it was to work with him.
Linda, thank you for all this wonderful feedback about Chris and our team here at Keyes Chevrolet! We are delighted to have delivered outstanding service for you throughout the years, and we greatly appreciate your awesome review. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day!