Hello. Thank you for giving us a review and rating! We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Working with Stella was amazing. She's top notch and just took care of me and kept me updated throughout the whole process of having my gear shift replaced as well as another recall that I wasn't aware of. Everything was seamless with her!
I went in to fix recalls on my vehicle and now it has problems starting and now they are trying to charge me a diagnostic fee and they dropped some kind of liquid or oil on my hood and it doesn't want to get off it's ridiculous how this dealership works.
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact our General Manager, Rick Alpern at 818-231-1286 when you have an opportunity, and we will be more than happy to try and turn your experience around.
The service advisor Frank, was great kept me advised on the progress of my 2013 Malibu of what is needed. I am not sure about your technicians doing the job on my Malibu... I had to return my car not more than 10 minutes after I received it and paying for the work...and had to keep my car for another day... I believe they need to be retrained.. Also as a dealership you do not keep parts in stock...
usually good services. when they were going through my car, they saw my engine coolant was low, so he said he would make sure that the technicians would fill it up. once they finished my car with the oil change, I noticed they did not do so. They forgot to add engine coolant and they also did not inflate my tires to factory specifications. I know this because I checked my engine after for coolant and the tire pressure monitoring system TPMS. Because of this, I also have serious doubts if they did the tire rotation, which I paid more for. Even if they did rotate tires, how do they even forget about inflating the tires?!? Very concerning experience.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Manager, Rick Alpern at 818-231-1286 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!